Just purchased Serum 2, can I download Serum 1 as well?

Started by Boxtree
Avatar for user-5176624576-splice

user-5176624576-splice

same here, is serum 1 available for splice serum2 customers ?
only serum2 available in my account available downloads

I also have it bought with splice, can I have access to serum 1?

Avatar for jaycapp2001-splice

jaycapp2001-splice

XFER wont send you the link to download serum 1 until you finish paying it off for some stupid reason. bunch of clowns over there, that made me cancel my subscription

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ChristianKulti

@nickdowell i tried to contact support and I have not received a response yet

Avatar for user-0142673609-splice

user-0142673609-splice

Hey guys I got Serum 2 but absolutely need in fact Serum 1, but the thing is I can't find the right links in my profile page to get it.

Does it mean Serum 1 has been discontinued and I need to cancel my subscription right away because nothing will be done about it?

So sad… end of an era for sure.

Avatar for user-7809161760-splice

user-7809161760-splice

Hello @xfersupport @steve_xfer , I am having the exact same issue. I purchased serum 2 but need access to serum 1 for use in old projects. Is serum 1 download available? Not having access to it prevents me from opening it in the FLP and I cant grab the patches to use in serum 2

Avatar for nick_xfer

nick_xfer

Serum 1 can be downloaded from your Owned Plugins page

If you purchased Serum 2 via Splice, contact Xfer support using the Contact Us button and a Serum 1 license will be added to your account.

https://support.xferrecords.com/article/62-can-i-still-purchase-serum-1

Serum 1 is discontinued and no longer available for purchase or offered through Splice RTO with Serum 2.

Note - A Serum 1 license is included with Serum 2 when purchased directly from Xferrecords.com, however, support will begin to phase out as 2.0 is the focus and future.

A license can be deposited into the Xferrecords account for Splice users after Serum 2 is paid in full, upon request.

Avatar for areality400

areality400

Why have Serum 1 if you have Serum 2? Seems like a redundant idea to me…