Presets Load but make no sound!

Hi all, i'm new to Serum but have been using Ableton for a several years.

When I load a preset into Serum, it all loads fine. However, it makes no sound on it's own. I have to load another instrument from Ableton into the track to make it work. Is this right? Doesn't make sense to me that you'd need to load a separate instrument, that can be totally unrelated to the preset loaded.

Be good to hear if I'm doing something wrong here.

Thanks
Futch

Sounds like you might be using SerumFX which is a bonus plugin. You should be inserting Serum, not SerumFX. I'd recommend using the support page if you're still stuck!

i have been having same problem yet in Serum. i load a preset from init, then try to play keys and no sound. how do i fix this?